We believe you will fully enjoy your products ordered from us. We offer the Thirty Day Money Back Guarantee. If you wish to return your product, simply call us at 843 352-3518 or email us at firstname.lastname@example.org for a return authorization number (RA).
All items ship FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by SyringeFilter.com for freight damage. If you find that merchandise has been damaged in transit, simply refuse the shipment unless it is shipped via Fed Ex or UPS. Call us if you've received a damaged item via Fed Ex or UPS and we will send out replacement parts.
If the item(s) is shipped via truck, make the truck driver wait for you while you inspect the item(s). Failure to inspect will result in loss of protection. If Fed Ex or UPS leave the merchandise at the door and you are not available to inspect it for freight damage, you need to call your Fed Ex or UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts. You may also be asked to send us pictures of damage/defect.